Support Center

Back to home

Support Center

Getting Started

Getting Started

Device and Browser Compatibility

Connectivity Requirements

Set Up Your Account

Login to Your Jeenie Account

Make an On Demand Test Call

Need Login Credentials or Account Instructions

Placing an on-demand Jeenie call

Using Jeenie

Add a Participant to a Jeenie Call

Rating Jeenie Call Quality

Allowing camera & microphone permissions in browsers

Change the default language setting

Using Jeenie with no WiFi or internet connection

Using Jeenie with no cellular signal

Common ways to use Jeenie interpreting

Remove a Participant from an Interpreting Session

Use Jeenie for American Sign Language (ASL)

Logging Out

Using Jeenie with a Microsoft 2:1 Surface

Jeenie on-demand interpreter availability

Language Identification Feature

See more

Pre-Scheduled Sessions

Scheduled Calls Policies and Cancellations

Scheduling a Future Jeenie Call

How to Join a Scheduled Jeenie Call

Urgent Schedule Requests (Less than 24 Hours Notice)

Schedule Request Confirmations

Editing or Cancelling Scheduled Calls

Relay Interpreting

See more

Tele-Jeenie

The TeleJeenie Language & Pin List

Setting Up and Placing a TeleJeenie Call

Setup speed dial for TeleJeenie

TeleJeenie Language Codes

TeleJeenie for Call Centers

See more