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      Add a Participant to a Jeenie Call

      In This Article

      In some cases, you may need to start a Jeenie call with an interpreter and then invite your client to the call. This “Add Participant” feature is helpful in situations such as: 

      • Placing a call to a non-English speaker
      • Leaving a voicemail, e.g. for appointment confirmations
      • Conferencing in up to 4 participants, e.g. colleagues or family members, to an ongoing conversation

      The remote participant does not need to have a Jeenie account in order to join the call.

      Jeenie Mobile App

      Add a Participant

      To add a participant to a call on the Jeenie App for mobile (smartphone or tablet), follow the steps below:

      1. Start a Jeenie call.
      2. Tap the screen anywhere to bring up the toolbar at the bottom. 
      3. Tap the participants icon Screenshot 2025-03-04 at 11.30.28 AM-1 in the bottom right corner.
        1. The pop-up screen will display the list of participants already on the call and give you the options to add a participant:
          Screenshot 2025-03-04 at 11.59.38 AM
      4. At the top of the screen, below ‘Add a participant’, you’ll see two options: On video and Audio only.
      5. Select the appropriate option for your needs. 
      6. Tap On video to add a participant to a video call.
        • This will pull up a sharing screen on your mobile device. Click on your preferred option to send the link to your participant via text message, email, WhatsApp, etc.
      7. Tap Audio only to add a participant to an audio call.
        • You’ll be able to add a participant by either sending them a link (this option will not work for landlines) or dialing their phone number directly (be sure to include the country and/or area code).
        • If you choose to send a link, select your preferred application at the next screen to send the link to your participant via text message, email, WhatsAp, etc.

      ⟩⟩⟩Jeenie Tip: What your invited participants will see 

      • Calls will come from this number:  (+1) 202-318-5365.
      • We cannot make the incoming call number show up as a client's phone number.
      • You can ask the interpreter to encourage your guest to save that phone number as a contact under your (or your organization’s) name. So, they can easily recognize the "source" going forward.

      Remove a Participant

      You may want to stay on with the interpreter before ending your session, but after your consultation with your client is complete. In cases like this, you can remove your guest whether on an Audio or Video call.

      1. At the bottom right of the video screen, you’ll see a vertical ellipsis icon . 
      2. Tap the icon and a dialogue box will appear that gives you the option to remove the participant, or cancel and return to the call. 
      3. After clicking ‘Remove’ you’ll be returned to the call with your interpreter.

      For more instructions, please see this helpful resource guide. 

      Jeenie for Web Browser

      Add a Participant

      1. Log in at app.jeenie.com with your email and password
      2. Start a Jeenie call. 
      3. Once you’ve connected with the interpreter, click the participants icon at the bottom of the screen to add a participant.
        Screenshot 2025-03-06 at 3.41.12 PM
      4. A pop-up dialog box will allow you to invite your participant to join either By Video or By Audio. 
        • By Video gives your guest the ability to join the session on camera.
      5. Add a Participant By Video
        • You’ll have the option to invite your participant by sending them an email invite directly via Jeenie, or you can click ‘copy join info’ and send the information using your preferred communication platform.
      6. Add a Participant By Audio
        • In addition to the options to invite your participant via email or by sharing the join info via your preferred communication platform, you will also have the option to dial their phone number.
        • To enter additional numbers, such as extensions, codes or PINS:
          1. Click the participants icon at the bottom of the screen. 
          2. This will bring up a screen with the list of participants. 
          3. Beside their names will be a vertical ellipsis icon. Click the icon beside the participant you are dialing and then select ‘ Show Dialpad’ and enter the additional digits. 

      ⟩⟩⟩Jeenie Tip: What your invited participants will see 
      • Calls will come from this number:  (+1) 202-318-5365.
      • We cannot make the incoming call number show up as a client's phone number.
      • You can ask the interpreter to encourage your guest to save that phone number as a contact under your (or your organization’s) name. So, they can easily recognize the "source" going forward.

      Remove a Participant

      You may want to stay on with the interpreter before ending your session, but after your consultation with your client is complete. In cases like this, you can remove your guest.

      1. You can remove a participant at any time during a session by clicking the participants icon  at the bottom of the screen.
      2. This will bring up a screen with the list of participants. 
      3. Beside their names will be a vertical ellipsis icon. Click that and then click ‘Remove’ in the pop-up dialog box to remove that particular participant.

      For more instructions, please see this helpful resource guide. 

      Video Tutorial

      The below video tutorial will walk you through how to place audio and video conference calls with Jeenie.