In this article:
Google Chrome
By default, Chrome will ask you if you would like to allow or deny websites from accessing your camera and microphone. In order to start a Jeenie interpreting session, you must grant Jeenie permission to access your camera and your microphone. When you see the pop up window appear, click ‘Allow’.
If you need to change your permission settings in Chrome, follow these steps:
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Open your Chrome web browser and click ‘Chrome’ in the top left menu bar
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Click ‘Preferences’ in the dropdown menu
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Click ‘Privacy and security’ on the left menu panel, then click ’Site settings’
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Click ‘View permissions and data stored across sites’
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Search “Jeenie” in the top right and click the arrow next to app.jeenie.com
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Choose ‘Allow’ in the dropdown menu next to ‘Camera’ and ‘Microphone’ permissions
Apple Safari
By default, Safari will ask you if you would like to allow or deny websites from accessing your camera and microphone. In order to start a Jeenie interpreting session, you must grant Jeenie permission to access your camera and your microphone. When you see the pop up window appear, click ‘Allow’.
If you need to change your permission settings in Safari, follow these steps:
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Open your Safari web browser and click ‘Safari’ in the top left menu bar, then click ‘Preferences’
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Click ‘Websites’ at the top of the pop up window
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Click ‘Camera’ and then choose ‘Allow’ next to app.jeenie.com
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Click ‘Microphone’ and then select ‘Allow’ next to app.jeenie.com
Mozilla Firefox
By default, Firefox will ask you if you would like to allow or deny websites from accessing your camera and microphone. In order to start a Jeenie interpreting session, you must grant Jeenie permission to access your camera and your microphone. When you see the pop up window appear, click the checkbox next to ‘Remember this decision’ and then click ‘Allow’.
If you need to change your permission settings in Firefox, follow these steps:
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Open your Firefox web browser and click ‘Firefox’ in the top left menu bar, then click ‘Preferences’
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Click ‘Privacy & Security’ in the menu panel on the left side
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Scroll to the bottom of the page where you can access the ‘Permissions’ section
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Click ‘Settings…’ next to ‘Camera’ and select ‘Allow’ before pressing ‘Save Changes’
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Click ‘Settings…’ next to ‘Microphone’ and select ‘Allow’ before pressing ‘Save Changes’
Microsoft Edge Chromium
By default, Edge will ask you if you would like to allow or deny websites from accessing your camera and microphone. In order to start a Jeenie interpreting session, you must grant Jeenie permission to access your camera and your microphone. Go to app.jeenie.com and login, click ‘Allow’ when you see the pop up window appear regarding your permissions with Edge & Jeenie. You will get 2 more pop up windows, 1 for camera permissions and 1 for microphone permissions, click ‘OK’ to confirm.
If you need to change your permission settings in Edge, follow these steps:
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Open your Edge web browser, then click ‘Microsoft Edge’ in the menu on the top left and click ‘Preferences…’
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Click the ’Cookies and Site Permissions’ in the menu panel on the left side
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Go to the ’Site permissions’ section of the page and click https://app.jeenie.com
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Click the dropdown menu next to ‘Camera’ and ‘Microphone’ and select ‘Allow’ for both
📌 NOTE: If you're using a device at work or school, your network administrator can set camera and microphone settings for you. In that case, you can't change them without their assistance.