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Immediately following your Jeenie call, you can provide a rating for the interpreter as well as the connection quality. These ratings are crucial in helping Jeenie track the quality of our interpreters as well as our application.
Rating a Call
Immediately after your call ends, a screen will appear asking you to rate your call.
On the screen, you’ll rate the interpreter and connection quality by selecting up to 5 stars - 1 star being the lowest rating and 5 stars being the highest rating you can provide.
You will also have an opportunity to share any additional comments you may have. On the screen the following questions will appear:
- How did I do?
- Beside this question will be a photo and the name of the interpreter you connected with.
- How was the connection quality?
- Anything else we should know?
- This is an open text box where you can share a personal note with more feedback.
After you’ve selected the number of stars, additional questions and related key words will pop-up that you can select to give more information on your ratings.
Once you’ve completed your rating, click ‘Submit’. Depending on your response, a Jeenie Support team member may follow-up with you.
Rating a Historical Call
If you don’t have time to complete your rating immediately following your Jeenie call, you have up to 30 days after to provide a rating.
To rate a historical call:
- Go to the History tab in Jeenie.
- Find the related call you’d like to leave a rating for.
- TIP: Calls that still need a rating will have an orange triangular “Alert” icon.
- Click on the call and you’ll be brought to a more detailed screen, where you’ll see an orange button that will allow you to ‘Add Ratings’.
- Clicking the orange ‘Add Ratings’ button will bring up the same screen you’d see if you immediately rated your call.
- On the screen, you’ll rate the interpreter and connection quality by selecting up to 5 stars - 1 star being the lowest rating and 5 stars being the highest rating you can provide. You will also have an opportunity to share any additional comments you may have.
- On the screen the following questions will appear:
- How did I do?
- Beside this question will be a photo and the name of the interpreter you connected with.
- How was the connection quality?
- Anything else we should know?
- This is an open text box where you can share a personal note with more feedback.
- How did I do?
- After you’ve selected the number of stars, additional questions and related key words will pop-up that you can select to give more information on your ratings.
- Once you’ve completed your rating, click ‘Submit’. Depending on your response, a Jeenie Support team member may follow-up with you.