If you are trying to join a scheduled call and you cannot hear or see your interpreter, or see a screen like the one pictured below, follow the following steps to troubleshoot the situation:
1. Select Leave Call and confirm (do not select End Call)
2. Log out of the Jeenie app
3. Refresh browser
4. Log back into the Jeenie app
5. Rejoin the call
If you continue having problems connecting to your call please reach out to us at support@jeenie.com