There may be a few reasons that a Jeenie interpreter is not joining at the start of your pre-scheduled Jeenie interpreter session in Zoom:
- Zoom account settings block them from joining:
Depending on your account settings, you may need to admit the interpreter into the call from the waiting room.
In this case, an in-call dialog box will appear as soon as the connection with the interpreter has been established. Simply click to admit them. - The interpreter is late
If after a few minutes you do not see your interpreter join, please contact support@jeenie.com. A Jeenie support agent will immediately be flagged to check on your session and linguist.