Here are a few easy ways to troubleshoot adding NEW users to an organization's account.
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If your new user has not received their Jeenie invite email, and it’s not in their spam folder:
You can resend the invite from the admin dashboard.-
Go to the ‘Users’ page at app.jeenie.com
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Resort to show only ‘Invited’ by using the 'Status' filter
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Then, click the three dots under the ‘Actions’ column to resend an invite.
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If you have reached the limit of available user seats:
You can increase the # of seats on your account at any time by emailing support@jeenie.com. -
If you get an alert that says “User could not be invited", "User does not exist”, "User already has an account" Please contact support@jeenie.com.