Skip to content
English
Contact us
jeenie.com
  • There are no suggestions because the search field is empty.

Translation Portal: User Types and Management

Need to bring more of your team members on board? We've made the process simple and secure to ensure everyone who needs access can easily submit and track translation projects.

In This Article:

Different User Types

Who Can Add New Users?

Add New Users

Update or Remove Users

 

Understanding Different User Types

To manage access and roles efficiently, there are two primary categories of users, with different access levels available for those who will be actively requesting translations:

Role Access Level Add Users Authorize All Jobs View All Jobs Authorize Own Jobs Request & View Own Jobs
Project Manager

Full Access/Admin

 ✅ ✅ ✅ ✅ ✅
Requester Self Approval + View All ❌ ❌ ✅ ✅ ✅
Requester Self-Approval ❌ ❌ ❌ ✅ ✅
Requester Request  ❌ ❌ ❌ ❌ ✅

Why It Matters: These levels allow the Project Manager to tailor access, ensuring team members have exactly the visibility and approval rights they need—nothing more, nothing less.

Project Managers are the only people who can authorize jobs for other users. If a user is only given access to request jobs, a Project Manager will be required to authorize it.

Who Can Add New Users?

For security and management control, only Project Managers are authorized to approve and submit requests to add new user accounts.

If you are a Requester and need a team member added, please reach out to your organization’s designated Project Manager to submit the request.

 

Simple Steps to Add a New User

Follow these steps to quickly and securely invite a new team member to your portal:

Step 1: Send Your Request

The Project Manager should email our support team at support@jeenie.com with the following information for the new user. Reference the table above for Role and Access Levels and please be specific about the desired access level:

  • Full Name

  • Email Address

  • Access Level

 

 

 Example: 

Name: Jane Doe,
Email: JDoe@ABC.com
Access Level: Requester - Self-Approval

Jane Doe would be able to submit jobs, authorize them, and view any job they've submitted in the past. Jane would not be able to add users, see, or authorize any other jobs.



Step 2: We Process the Invitation

Once we receive the request, our team will quickly verify the Account Owner's approval and create the user account in the system.

This typically takes 1 - 2 business days.

 

Step 3: What Your New User Receives

Your new team member will receive two important emails:

  • Email A: Login Invitation (from our Technology Partner)
    The user will receive an automated invitation from our technology partner (Smartling). This email contains the link they must click to accept the invitation and securely create their password.

    Remember: Please tell your team member to look for an email from our technology partner so they don't miss their login!

  • Email B: Important Resources (from Jeenie Support)
    Shortly after, our team will send a separate email with helpful links, including:

    • Suggested workflows for submitting different types of translations.

    • Links to our FAQs so they can jump right in with confidence!

 

Need to change a user's role or remove access?

The Project Manager can simply email support@jeenie.com and we will update the user's access level or deactivate their account for you!