Managing Users for Enterprise Subscriptions

In This Article

• Standard User Management
• Admin User Management
• Removing Users

All Jeenie account administrators can manage the users in their organization. 

When creating a new user, note that the email address associated with each user account, whether they are admin or standard users, is a unique identifier for our system. Each user account must have a different email address. 

Standard Users

If you’d like to add additional users to your Jeenie enterprise account, please follow these steps:

1. Login with your Administrator account to app.jeenie.com on your preferred browser.
2. On the left side menu, click ‘Users’ or 'Users and Groups'.
   
3. At the next screen, on the top right, click the ‘Add Users’ button.
   
4. The ‘Add Users’ dialogue box will appear. 
   
5. Enter the users First and Last Name as well as their email address. 
   • Note: Your organization may have unique naming conventions that are required for reporting. Be sure to create your users with this in mind. 
6. Setting a Password for your users is optional and can depend on your organization’s preferences or reporting needs.
   • If you set the password, the account will be immediately activated. Once the login credentials (email and password) are provided to the new user, they will be able to immediately login and start using Jeenie.
   • If you invite the user to set their own password, they will receive an email with a link that allows them to activate their account. They will need to click that link to set their password before they can start using Jeenie.

Need to resend the invite email? 

1. Select ‘Users’ from the left hand navigation.
2. Filter 'Status' to ‘Invited’. 
3. Find the user you’d like to resend the invite email to. Beside their name, click the circular arrow under the ‘Actions’ column. 

Admin Users

1. If the User is already previously added at the 'Member' level and needs to be made an Admin:
   1. To set the user as an admin, you will need to email support@jeenie.com to have the user updated. 
   2. In your request to Jeenie Support, include the email address of the user you’d like upgraded to Admin. 
2. If the User has never been added, you can follow the same steps in Standard Users but instead toggle the 'Role' to 'Owner'
   

Depending on your current subscription plan, the following limit may apply:

• The Plus subscription plan includes 10 available seats in total (admin or standard user).
• The Premium subscription plan includes 50 available seats in total (admin or standard user).
• The Enterprise subscription plans have unlimited ID seats.

 If you have questions about your current subscription, contact Jeenie Support.

Remove Users

You can still access historical usage reports for any users you remove.

1. Login with your Administrator account to app.jeenie.com on your preferred browser.
2. On the left side menu, click ‘Users’ or 'Users and Groups'.
   
3. Under the ‘Active’ tab, find the user you want to remove. You can also use the search bar on this screen to search by First Name, Last Name, or Email Address. 
4. Once you’ve found the user, click the three dots icon under the ‘Actions’ column and then click the red “trash can” icon.
5. A screen will pop up to confirm that you want to remove this user. If you clicked the icon in error, click cancel. To proceed with removing this user, click ‘Yes, Delete User’.